FAQ

all of the important questions you might think of here! if you have one that isn't listed, feel free to give me a boop at secretsheepieshop@gmail.com!

do you ship internationally?
as long as the USPS does, with the exception of the EU. Though for UK, I recommend shopping through Etsy, as they collect VAT! you are free to shop here, of course, but know that the cost of shipping does not include any import VATs. you will need to pay your delivery service for that. 

please note that I am otherwise not responsible for any import taxes or fees! these fees are not included in shipping or order cost, and they are your responsibility.

how long will it take to arrive?
usps states that domestic mail takes approximately 2-5 business days to arrive, and international mail varies by location and local delivery services. please try to be patient! if it has been over a month (or two for the international sheepies), please reach out to me and i will do my very best to help you! 

how much is shipping?
shipping will be based on weight & preferred shipping method! so it will vary. tracked shipping tends to start at around $5 for flat items like stickers and other flat stationery items. 

while i understand shipping can be expensive, the cost is out of my control as a one sheepie small business. 

refund policy!
if your order gets lost in the mail, please contact me so i can do my best to help you! i will do my best to replace any items in the order, especially if lost of damaged. if your items arrive safely, there are no refunds. 

mystery bag items are nonrefundable and final sale.